Archive for the ‘AT&T and Verizon Alternatives’ Category

What To Do When Public Business Internet Providers Fail? Put Your Business on a Metro Ethernet or MPLS Private Network

Posted on: March 20th, 2012 by admin

Ready-for-a-private-business-network-275

This past week it was reported that business customers around the globe suffered unexpected network service outages when two of the largest public Internet provers, Level3 and Time Warner, encountered routing problems with their Juniper Network hardware devices.

The outage only appeared to last for less than an hour but millions were affected in the United States and Europe.

 

Problems for Multi-Location Businesses

The public Internet being down for an hour or a day is certainly problematic for any business that relies on access to public business solutions like SalesForce or similar services.

Public Internet outages are doubly problematic though for multi-location businesses that use the public internet to connect their offices over a VPN (“virtual private network”) that creates a “private tunnel” but still uses the public Internet for the connection.

For multi-location businesses using the public Internet for there wide area network VPNs, when the public Internet goes down, so does their access to all their other offices.


Private Business Networks vs. Public Internet VPNs

Combining the public Internet with VPNs was seen by many multi-location businesses as “step one” of a very good idea.  Step two was to replicate the VPN using data transport facilities that do not use the public Internet.  Viola! Private business networks were born.

While point-to-point private networks have been around forever, their high cost and lack of flexibility was what drove multi-location business networks to VPNs on the public Internet.

With today’s MPLS and “metro Ethernet” solutions however, multi-location businesses can once again enjoy the security they had with expensive point-to-point circuits along with the flexibility, cost savings and convenience of using a network that someone else owns and maintains.

 

Which Private Business Network to Use?

Just as multiple phone companies were stringing phone wires down every street of every large city at the turn of the last century, today multiple telecom companies are building out their own private data networks for their multi-location business customers to securely connect to one another without touching the public Internet.

The best way to determine which telecom company and private network is best for you is to consult ATEL. We know which companies are providing the best service at the best price.

ATEL also knows which carriers can be mixed and matched if that’s possible. Integrating different networks is sometimes required when even the largest telecom company does not have a private network that touches every location a larger business might have.

AT&T: Your business is important … start paying $8 more per month for every phone line!

Posted on: August 30th, 2011 by admin

Dean1 Att-says-give-me-more-money Posted 8/29/11 By Dan Baldwin
Editor, 951-251-5155 email

So I’m helping a large multi-location business customer sort through, analyze, organize and otherwise  ”fix” their multiple AT&T and Verizon phone bills and we ran across this politely worded notice recently mailed from Ma Bell:

Dear Valued AT&T Customer:

Your business is important to us…(yada, yada, yada)…please note that monthly rates for Local Exchange service are scheduled to increase as follows…(we’re adding $8 a month to the cost of each phone line).

If you have any questions…(blah, blah, blah)…Thank you for choosing AT&T.

Sincerely,

Your AT&T Service Team


Huh, what!?

Well I can certainly understand why AT&T “values their customers”. I’d value my customers too if I could jack up the cost of every widget I sell them $8 a month everytime I was running a little low on cash by sending out a simply worded one-page letter.

(Note to self. Call attorney to see if I can jack up my customer’s rates any time I like with a simply worded one-page letter…Just kidding!)

Att-price-increase2 There’s really not a lot more to say about this.

Business customers that get their business phone service from any of the old phone carriers just don’t have a lot of say about what they’ll pay. Most every phone bill tariff is written to allow the carrier to pretty much change the rate any time they like with little more notice than a post to the tariff page of a carrier’s website – regardless of the way a customer’s “contract” is written.

Most contracts that business customer’s get from a phone carrier state little more than:

“We totally promise on a large stack of phone books that this is the absolute rock solid price per line per month that you’ll pay for the entire term of this agreement until we decide to charge you something different.

Sign here, press hard, you’re making three copies…”

 

How Can Customers Avoid Unexpected and Serious Monthly Price Increases?

Work with a professional telecom agent when ordering any phone, data or technology service.

Independent telecom agents and business phone service consultants are impartial brokers of all the business phone service carriers, broadband Internet and wide area data network (WAN) providers.

Keeping tracking all of the service providers and making note of which ones have the most steady prices without sacrificing network quality and customer service is what independent telecom agents do.

And that’s what we do.

Give us a call and we’ll let you know what our other business customers are doing to minimize or completely escape the “Gimme more money” letters from AT&T and the other old, large carriers.

Click here to see a full size view of AT&T’s price increase letter. The red increase column was aded by me.

 

Getting Ready to Sign or Renew Your Carrier Agreements?

If you’re getting ready to sign or renew an agreement with a telecom, data or technology service provider, call us first. We’ll let you know how the rates and terms you’re getting compare to both the best and the least expensive providers in the industry.

We can also introduce you to Ben Bronston, the telecom lawyer we recommend to clients who want every clause of their prospective agreement economically reviewed by a competent telecom trained attorney that’s seen all the tricks the carriers try to sneak by unsuspecting business customers.

But we can’t help you if you don’t call us first!

 

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